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privacy/return policy


wanu water Inc. (“wanu water”) recognizes the importance of protecting the privacy of personal information collected from users of our websites. By accessing our websites for either wanu water, you are assenting to the terms of this Privacy Statement and the terms of our user agreement. wanu is a wholly owned subsidiary, which is held, owned and operated by wanu water Inc. The Privacy Policy and Terms of Use for our websites apply to any and all intellectual property of wanu water and its affiliates or subsidiaries; including but not limited to disclosure or collection of information for contests, promotions and sales, by or from digital or social sources or websites of wanu water.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your home state or province of residence, or that you are the age of majority in your home state or province of residence and you have given us your consent to allow any of your minor dependents to use our web sites.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction. All pages within our websites are the property of wanu water and its affiliates or subsidiaries. These websites are protected by federal and international copyright and trademark laws. No portion of the materials on these pages may be reprinted, republished, modified, or distributed in any form without the express written permission of wanu water.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of service.


While we make our best effort to provide you with up-to-date information regarding available products, availability is subject to change at any time. wanu water makes no representations or warranties regarding the availability of any product. In the event of a technical or clerical error in the published availability of any product, wanu water reserves the right to cancel your order and provide a refund or replacement for your purchase (including after your purchase is confirmed) and you hereby waive all other claims related thereto. In the event you make a purchase with us, you agree that you will make all purchases in good faith and not based on speculation or fraud.


Certain features of our Sites (such as making a purchase) may require you to register by providing your personal information, such as your name, e-mail address, credit card number, and other information. You may also with you register on our Sites to receive information, participate in our product subscription program, subscribe to email lists, or enter a promotion.

If you wish to register on our Sites, you agree to provide accurate information about yourself as required by the applicable registration form. You also agree that you will only register one account on the site. We reserve the right to suspend or terminate your use of our Sites if we discover that you have violated these Terms of Use. You are responsible for maintaining the confidentiality of your account details and you are fully responsible for all activities that occur under your account. You agree to notify us immediately of any known or suspected unauthorized use of your account. We cannot and will not be liable for any loss or damage arising from your failure to protect the confidentiality of your account data.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve: (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


wanu water collects personally identifiable information, such as name, zip code, and email address from numerous areas on our website. We collect personal information in order to respond and fulfill your requests for our products and to better meet customer needs. We may also collect non-personal identifiable information about users whenever users interact with our websites. Non-personal information may include the browser name, the type of computer and technical information about user’s means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information. We do not sell, share, or rent personal information collected from our users to third parties. However, we reserve our right to do so in the future. In addition, we may share your personal information with business partners that we have contracted with to help process orders and deliver products and services that you have requested.

We or our third party service providers use purchase information in order to administer, manage, and correspond with you about your purchase.  Further, your Personal Information may be added to our databases in order to inform you of upcoming promotions, sales, or other information that may interest you.  We or our third party service providers may also collect and store your purchase information and associate it with Personal Information about you so that we or they can personalize services and offers for you.  We may use select portions of your Personal Information, such as first name, location, and purchased product, in our advertisements.


Our websites may use “cookies” to enhance the user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.


Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party modification, price change, suspension, or discontinuance of the service.


If any User Content is your original work, then you own the copyright in that work. We do not claim any copyrights in original works created and/or posted by individual visitors to our Sites. However, by uploading, posting, transmitting, or otherwise making any User Content available on or through a Site or social media, you are granting wanu, and our related entities, an irrevocable, nonexclusive, royalty-free license to copy, modify, publish, distribute publicly, and prepare derivative works of such User Content in any medium or format without any obligation of notice, attribution, or compensation to you.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction, for any reason allowed by law. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Unfortunately, we don’t accept returns of product or do exchanges of product. If your order was damaged in-transit, or if you’ve received the wrong wanu water order, you may email and we will send you a replacement or offer you an equal exchange credit at If you believe there is a quality issue with your hint water, please take note of the code and the “best by” date printed on the neck of the bottle, so that we can trace the specific batch of wanu you have received. These inquiries will be handled on a case by case basis.


You may contact us with questions about our products, promotions, transactions, or other matters. Any information you provide for this purpose through our Sites will be used in the context of resolving your request, answering your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may otherwise use your information as described in this Policy.


We may offer newsletters and/or other communications to share information with you about the Sites, about us and our business partners, or about third party offers or information we think would be of interest to you. In these cases, we will collect the information discussed above regarding email newsletters. When you provide this information, you may receive communications either by registering for a particular newsletter or type of information, or in conjunction with a special product or feature for which you have registered.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


When you purchase a product on our websites, we need you to provide your name, email, address, billing address, shipping address, telephone number, and credit card information. This information is used for billing purposes and to fill your orders.

wanu water will use your financial information to bill you for products and services or otherwise process your transaction. By making a purchase on the wanu water website, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction.


We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation, (i) to maintain any comments in confidence; (ii) to pay compensation for any comments; or (iii) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. You agree to defend and indemnify us from any claims, damages, or costs arising from any submission received by us from you.


Separate versions of our Content or our Sites may be available for use on mobile devices. If you access our Sites or Content on mobile devices, you understand that your mobile carrier’s standard charges will apply.


When entering a contest or other promotional feature, wanu water may ask for the user’s contact information (such as name, address and email address) and demographic information (such as zip code). The contact information will be used so we are able to administer the contest and promotions and to notify winners. The demographic information will be used for purposes of monitoring or improving the web site. Participation in these contests and promotions is completely voluntary.


wanu water takes precautions to protect the personal information we collect from our users. For example, sensitive information, such as credit card numbers, are collected on a web page enhanced with secure sockets layer protocol to protect the confidentiality of the data. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.


This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of other Web sites that you may link to or from any wanu website. We ask our users to be aware that when they enter other websites they will be subject to privacy practices that may differ from ours. We encourage you to read the privacy statement of each Web site that you link to and that collects personally identifiable information.


Our store may use Google Analytics to help us learn more about who visits our Web sites and what pages are being looked at.


wanu water has the discretion to update this privacy policy and condition terms at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. By using our website, you also consent to the collection and use of personal information as described above by wanu water. If you do not agree to this policy please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.


wanu water welcomes your questions, comments, and concerns about privacy. Please send any and all feedback pertaining to this, wanu water or any other issue(s) to:

These polices were last updated on October 25, 2018.